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Terms and Conditions

Effective Date: 05/10/2024

Welcome to Sofapress! These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to these terms. Please read them carefully.

1. General

These Terms and Conditions apply to all visitors, users, and customers of Sofapress.
We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Pricing

All products are subject to availability.
Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
We strive to ensure accurate product descriptions and pricing. However, errors may occur, and we reserve the right to correct them.

3. Orders and Payments

Orders can be placed online or at our warehouse.
Full payment is required at the time of purchase.
Accepted payment methods include [Credit/Debit Cards, PayPal, etc.].
We reserve the right to cancel or refuse any order at our discretion.

4. Shipping and Pickup

We offer local pickup at our warehouse and delivery services for an additional fee.
Delivery times are estimates and may vary.
For warehouse pickups, ensure your vehicle is suitable for transporting the product.

5. Returns and Refunds

We accept returns for defective or damaged products within 14 days of purchase.
Refunds are issued after product inspection.
Change-of-mind returns are not accepted unless explicitly agreed upon.

6. Warranties

Our products are covered by a 1 year warranty against manufacturing defects.
The warranty does not cover misuse, wear and tear, or damage caused by improper assembly or handling.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our total liability shall not exceed the purchase price of the product in question.

8. Privacy

Your personal information is collected and used in accordance with our Privacy Policy.

9. Governing Law

These terms are governed by the laws of NSW, Australia. Any disputes will be resolved under the jurisdiction of the courts in NSW.

10. Contact Us

For questions about these Terms and Conditions, please contact us:
📧 Email: sales@sofapress.com.au

Return and Refund Policy

Effective Date: 05/12/2024

At Sofapress, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we are here to help. Please review our policy below for returns and refunds.

1. Return Eligibility

Returns are accepted for defective or damaged products within14 days of the purchase date.
To be eligible for a return, the item must be in its original condition, unused, and accompanied by proof of purchase.
Change-of-mind returns are not accepted unless explicitly agreed upon by our team.

2. How to Return an Item

Contact us at sales@sofapress.com.au to initiate the return process.
Provide your order number and detailed photos of any defects or damage.
We will guide you through the return process and provide a return address if applicable.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 5 business days.
Shipping and handling fees are non-refundable, and you will be responsible for return shipping costs unless the item is defective or damaged.

4. Exchange Policy

We do not offer exchanges; however, you may return a damaged or defective product for a refund and place a new order.

5. Non-Returnable Items

Custom-made or personalized items.
Items marked as final sale or clearance.

6. Warranty

Our products are covered by a 1 year warranty against manufacturing defects. This warranty does not cover wear and tear, misuse, or damage due to improper assembly or handling.

7. Contact Us

For questions or to start a return, contact us at:
📧 Email: sales@sofapress.com.au